Shipping Information
Please Note that the shipping is only available in South Africa.
Thank you for choosing SAXXBEAUTY, your trusted online store for premium hair products. We are committed to providing a seamless and reliable shipping experience. Please review our shipping information policy to understand the details of our shipping process within South Africa.
Shipping Methods and Partners:
We partner with reputable courier companies in South Africa to ensure secure and timely delivery of your orders. Our shipping partners may include but are not limited to:Â
- Courier GuyÂ
- Post Net
Shipping Zones
We offer shipping services within South Africa. However, 
please note that certain remote areas may have limited or restricted delivery options. We encourage you to check the availability of our shipping services in your area during the checkout process.
Shipping Time frames:
Processing Time:
- Once your order is confirmed and payment is received, we will process it within 14 business days.Â
- During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience during such times.
Delivery Time:
- Delivery times vary depending on your location and the shipping method chosen.Â
- Estimated delivery times will be provided during the checkout process based on the shipping address provided.
Tracking Orders:
- Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package.Â
- You can track your order directly on the courier company’s website using the provided tracking number.
Shipping Costs:
- Shipping costs are calculated based on various factors, including the weight of the package, the shipping method selected, and the destination.Â
- The shipping cost will be displayed during the checkout process before you confirm your order.Â
- We have FREE shipping for all orders over R8000!
- Door-to-Door shipping will cost you R150 and
- Postnet-to-Postnet shipping will cost your R100
- Customers will be able to select local pick-up once the studio becomes operational.
Delivery Issues and Support:
- If you encounter any issues with your delivery or have concerns about your shipment, please contact our customer support team.Â
- We will work closely with our shipping partners to resolve any delivery-related problems and provide you with updates on the status of your shipment.Â
Address Accuracy:
- It is essential to provide accurate and complete shipping addresses to ensure successful delivery.Â
- Saxxbeauty is not responsible for any delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
Shipment Refusals and Return Fees:
- If a shipment is refused by the customer or cannot be delivered due to incorrect address information or unavailability, the customer may be responsible for return shipping fees.Â
- In such cases, the customer will be refunded the order amount minus the return shipping fees and any applicable handling charges. Please note that this shipping information policy is subject to change without prior notice. It is your responsibility to review the policy before placing an order. If you have any further questions or concerns, please contact our customer support team, and we will be happy to assist you.