Frequently Asked Questions
What is your return policy?
We accept refund and exchange requests within 14 days from the date of delivery. To be eligible for a refund or exchange, the item must be unused, unaltered, and in its original packaging.
Hair products must have their hygiene seals intact to qualify for a refund or exchange.
Do you ship internationally?
Currently, our products are only shipped locally (South Africa). We are planning to expand our market sometime in the future.
How do i exchange my order?
Contact our customer support team at +27 76 639 5064 or [email protected] within 14 days of delivery. Provide your order number, a detailed explanation of the issue, and any supporting evidence (e.g., photos or videos). Our team will guide you through the exchange process, including arranging the return shipment of the incorrect or defective item. We will also send our courier company to pick up the package.Â
How do i make a return?
Contact our customer support team at +27 76 639 5064 or [email protected]Â within 14 days of delivery.Provide your order number, a detailed explanation of the issue, and any supporting evidence (e.g photos or videos).Our team will assess your request and guide you through the refund process.
How long is the estimated shipping time?
All pre-orders will take 14 business days to be delivered. Please note, your selected shipping method may affect the estimated time.
What payment options do you accept?
At our online store, we are pleased to offer secure and convenient payment options through PayFast. With PayFast, you can shop with confidence, knowing that your transactions are protected and your sensitive information is kept safe. We accept a variety of payment methods, including major credit cards, instant EFT (Electronic Funds Transfer), and even Bitcoin. PayFast streamlines the checkout process, allowing you to complete your purchase swiftly and hassle-free. Whether you prefer to use your credit card, make an instant bank transfer, or utilize the growing popularity of cryptocurrencies, PayFast ensures a seamless and reliable payment experience. Rest assured that your personal and financial data are handled securely, providing you with peace of mind while shopping on our website.